Shipping Policy

At R G Biocosmetic Private Limited, we aim to provide a reliable and efficient shipping experience for all B2B orders.

1. Order Processing TAT

Standard B2B orders are generally processed within 2–5 business days after order confirmation and receipt of payment.

Processing time may be longer for:

  • Bulk orders
  • Customized orders
  • Private-label orders
  • Made-to-order products
  • Special packaging requirements

The applicable processing TAT for such orders will be communicated separately.

2. Shipping & Delivery TAT

Indicative delivery timelines after dispatch are:

  • Metro Cities: 2–4 business days
  • Non-Metro Cities & Towns: 4–7 business days
  • Remote Locations: 5–8 business days

For large or heavy B2B shipments, delivery timelines may vary depending on shipment weight, volume, destination, transporter, and route.

The above timelines are indicative and may be affected by unforeseen circumstances.

3. Shipping Charges

Shipping/freight charges applicable to B2B orders will be communicated at the time of quotation or order confirmation.

Depending on the agreed commercial terms, shipping charges may be:

  • Charged separately
  • Included in the quoted price
  • Covered under an agreed freight arrangement

Additional freight charges may apply to large, heavy, or special shipments.

4. Delivery Partners

We work with trusted courier, logistics, and transportation partners for delivering B2B orders.

The Company may select the appropriate delivery partner based on shipment size, destination, weight, and operational requirements.

5. Order Tracking

Where tracking is available, shipment tracking details will be shared with the Buyer after dispatch.

The Buyer can use the tracking information provided to monitor the shipment status.

6. Delivery Attempts

Courier/logistics partners may make multiple delivery attempts depending on their operational process.

If delivery fails due to an incorrect address, recipient unavailability, refusal to accept the shipment, or other reasons attributable to the Buyer, the shipment may be returned to origin (RTO).

7. RTO Policy

If an order is returned to origin due to reasons attributable to the Buyer, including:

  • Incorrect or incomplete address
  • Incorrect contact details
  • Recipient unavailable
  • Refusal to accept delivery
  • Failure to coordinate with the transporter
  • Other delivery failures attributable to the Buyer

the Buyer may be responsible for applicable forward and return freight charges.

Re-dispatch of an RTO shipment may require payment of additional shipping charges before dispatch.

8. Address Accuracy

The Buyer is responsible for providing complete and accurate:

  • Billing address
  • Shipping address
  • Contact number
  • GST details, wherever applicable
  • Other required delivery information

R G Biocosmetic Private Limited shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the Buyer.

9. Transit Damage

The Buyer should inspect the shipment at the time of delivery wherever reasonably possible.

If the outer packaging appears damaged, open, or tampered with, the Buyer should record the condition with the delivery partner and notify the Company immediately.

Any transit damage claim must be reported within 48 hours of delivery, supported by photographs/videos and order details.

10. Shortage or Wrong Product

Any shortage, wrong product, or material discrepancy must be reported within 48 hours of delivery.

The Company may request photographs, videos, invoice details, packing information, or other evidence for verification.

11. Delays & Exceptions

Delivery may be delayed due to:

  • High order volumes
  • Weather conditions
  • Public holidays
  • Transporter delays
  • Operational issues
  • Natural disasters
  • Government restrictions
  • Supply-chain disruptions
  • Other unforeseen circumstances

Such delays shall not be considered a failure of service where they arise from circumstances beyond the Company's reasonable control.

12. International Shipping

Currently, we do not offer international B2B shipping unless specifically agreed in writing with the Company.

13. Contact Information

R G Biocosmetic Private Limited
C-65, Okhla Phase 1
New Delhi – 110020, India

Email: info@rgbiocosmetic.in
WhatsApp: +91-999-050-7902