Return Policy

R G Biocosmetic Private Limited
C-65, Okhla Phase 1, New Delhi – 110020, India

At R G Biocosmetic Private Limited, we follow a specific return policy for B2B orders due to the commercial and bulk nature of our transactions.

1. General Return Policy

B2B orders are generally non-returnable once delivered and accepted.

Returns will not be accepted for:

  • Change of mind

  • Incorrect product selection

  • Incorrect quantity ordered by the Buyer

  • Excess or unsold inventory

  • Change in business requirements

  • Products purchased for resale but remaining unsold

2. Eligible Returns

A return or replacement request may be considered in the following cases:

  • Wrong product supplied by R G Biocosmetic Private Limited

  • Manufacturing defect

  • Product damaged during transit

  • Short shipment or missing quantity

  • Material discrepancy between the confirmed order and delivered products

All return requests are subject to verification and approval by the Company.

3. Return Request TAT

The Buyer must report any eligible issue within 48 hours of delivery.

Requests received after 48 hours may not be accepted.

The Buyer must provide:

  • Order/invoice number

  • Product name and details

  • Quantity affected

  • Clear photographs/videos of the products

  • Photographs/videos of the outer packaging, where applicable

  • Description of the issue

The Company may request additional information if required for verification.

4. Return Approval

The Buyer must not send any product back without prior written approval from R G Biocosmetic Private Limited.

Once a return request is received, our team will review the claim and communicate the next steps.

The Company reserves the right to approve or reject a return request after reviewing the available evidence.

5. Return & Replacement Process

If the return is approved:

  1. The Company will confirm the return/replacement process.

  2. The Buyer may be instructed to return the affected products.

  3. The returned products may be inspected and verified.

  4. After successful verification, the Company will provide the applicable resolution.

Depending on the issue and product availability, the resolution may be:

  • Replacement of the affected products

  • Credit note

  • Refund, where applicable

6. Return Shipping Charges

If the return is approved due to an error attributable to the Company, the Company will determine the appropriate return logistics arrangement.

If the return is due to an issue attributable to the Buyer, applicable return shipping/freight charges may be borne by the Buyer.

7. Non-Returnable Products

Returns will generally not be accepted for products that have been:

  • Used or consumed

  • Opened or altered

  • Damaged after delivery due to improper handling

  • Improperly stored

  • Repacked or relabelled

  • Resold or distributed to another customer

  • Returned without prior approval

Customized, private-label, specially manufactured, or specially procured products are generally non-returnable unless the issue is attributable to the Company.

8. Transit Damage

The Buyer should inspect the shipment upon delivery wherever reasonably possible.

If the package appears damaged, tampered with, or opened at the time of delivery, the Buyer should record the condition with the delivery partner and notify the Company immediately.

Transit damage claims must be submitted within 48 hours of delivery with supporting photographs/videos.

9. Short Shipment

Any shortage in quantity must be reported within 48 hours of delivery.

The Company may verify the claim against the invoice, packing details, shipment records, and other relevant information.

If the shortage is confirmed to be attributable to the Company, the Company may provide a replacement, credit note, or other appropriate resolution.

10. Return Processing TAT

Once all required information has been received, the Company will generally review the return request within 3–5 business days.

The final resolution timeline may depend on product availability, physical inspection, logistics, and the nature of the claim.

11. Important Note

Acceptance of a return request does not automatically constitute an admission of liability by the Company.

All returns and replacements are subject to verification and approval in accordance with this policy and the applicable order terms.

12. Contact Us

For return or replacement requests, please contact us at:

R G Biocosmetic Private Limited
C-65, Okhla Phase 1
New Delhi – 110020, India

Email: info@rgbiocosmetic.in
WhatsApp: +91-999-050-7902