Refund and Cancellation Policy

R G Biocosmetic Private Limited
C-65, Okhla Phase 1, New Delhi – 110020, India

This Refund & Cancellation Policy applies to all B2B orders placed with R G Biocosmetic Private Limited (“Company”, “we”, “us”, or “our”) through our website, sales team, WhatsApp, email, quotation, purchase order, or any other approved sales channel.

1. Order Cancellation

B2B orders may generally be cancelled before the order is processed for dispatch.

The Buyer must submit the cancellation request as soon as possible through:

Email: info@rgbiocosmetic.in
WhatsApp: +91-999-050-7902

A cancellation will be considered valid only after confirmation from the Company.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation requests will generally not be accepted.

Refusal to accept a dispatched shipment will not automatically be considered an approved cancellation.

If the shipment is returned to origin (RTO) due to refusal, non-acceptance, or any other reason attributable to the Buyer, applicable forward and return freight charges may be recovered from the Buyer.

3. Customized & Special Orders

Orders involving:

Customized products
Private-label products
Special packaging
Made-to-order products
Special procurement
Customized quantities

may not be cancelled once production, procurement, packaging, or processing has commenced.

4. Cancellation Due to Change of Requirement

Cancellation requests due to change of mind, incorrect product selection, excess inventory, or change in business requirements are subject to Company approval.

Any non-recoverable costs already incurred by the Company may be deducted where applicable and permitted under the agreed commercial terms.

5. Cancellation by the Company

R G Biocosmetic Private Limited reserves the right to cancel an order due to circumstances including:

Product unavailability
Incorrect pricing or listing information
Payment issues
Inability to fulfil the order
Suspected fraudulent activity
Operational or logistical reasons
Other legitimate commercial reasons

If a paid order is cancelled by the Company and a refund is applicable, the applicable refund will generally be processed within 7–10 business days.

6. Refund Eligibility

A refund may be considered in the following circumstances:

An approved order cancellation before dispatch
An eligible return where replacement is not possible
The Company is unable to fulfil a confirmed and paid order
A refund is specifically approved by the Company after verification of a valid claim

All refunds are subject to verification and applicable commercial terms.

7. Refund for Eligible Returns

Where a return is approved due to:

Wrong product supplied by the Company
Manufacturing defect
Transit damage
Short shipment
Material discrepancy from the confirmed order

the Company may provide a replacement, credit note, or refund depending on the circumstances.

Where a refund is approved, it may be processed after the returned products have been received and verified, where a physical return is required.

8. Refund Processing TAT

Once a refund has been approved, it will generally be processed within 7–10 business days.

The time taken for the amount to reflect in the Buyer's account may vary depending on the payment method, payment gateway, bank, or financial institution.

9. Refund Method

Refunds will generally be processed through the original payment method.

For B2B transactions, the Company may issue a credit note instead of a direct refund where commercially or legally appropriate.

10. Deductions & Charges

Where applicable, shipping/freight charges, payment gateway charges, transaction charges, or other non-refundable costs may be deducted from the refund, subject to the applicable order terms and law.

Any applicable GST adjustment will be handled in accordance with applicable tax and invoicing requirements.

11. Refunds Not Applicable For

Refunds will generally not be provided for:

Change of mind
Incorrect product selection by the Buyer
Incorrect quantity ordered by the Buyer
Excess or unsold inventory
Change in business requirements
Products damaged due to improper handling or storage after delivery
Products that have been used, opened, altered, repacked, or resold
Unauthorized returns
Claims that do not meet the applicable return conditions

12. Order Processing TAT

Standard B2B orders are generally processed within 2–5 business days after order confirmation and receipt of payment.

Once processing or dispatch has commenced, cancellation may no longer be possible.

13. Important Note

Submitting a cancellation or refund request does not guarantee approval.

All requests will be reviewed based on the order status, applicable commercial terms, supporting documents, and the circumstances of the request.

14. Contact Us

For cancellation or refund-related queries, please contact:

R G Biocosmetic Private Limited
C-65, Okhla Phase 1
New Delhi – 110020, India