Privacy Policy

R G Biocosmetic Private Limited (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and business information shared with us through our website, sales channels, and other business interactions.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website or interact with us for B2B purchases and business-related services.

1. Information We Collect

We may collect the following information when you interact with us:

Business & Contact Information

  • Business/company name

  • Name of authorized contact person

  • Mobile number

  • Email address

  • Billing and shipping address

  • GSTIN and other applicable business/tax information

Order & Transaction Information

  • Products ordered

  • Order quantity and specifications

  • Purchase orders and invoices

  • Payment and transaction details

  • Shipping and delivery information

Website Information

We may automatically collect certain information such as:

  • IP address

  • Browser and device information

  • Website usage data

  • Pages visited and interaction data

  • Cookies and similar technologies

We do not store complete debit/credit card, UPI, or banking credentials on our own servers where payment processing is handled by third-party payment providers.

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfil B2B orders

  • Generate invoices and maintain business records

  • Communicate regarding orders, payments, shipping, and support

  • Verify business and transaction information

  • Provide quotations and respond to enquiries

  • Manage returns, refunds, cancellations, and claims

  • Improve our website, products, and services

  • Send relevant business or promotional communications where permitted

  • Prevent fraud, misuse, and unauthorized transactions

  • Comply with applicable legal, tax, accounting, and regulatory requirements

3. Sharing of Information

We may share relevant information with trusted third parties when necessary to provide our services, including:

  • Payment gateway and payment processing providers

  • Courier, transport, and logistics partners

  • Website, hosting, analytics, and technology service providers

  • Professional advisors such as accountants, auditors, or legal consultants

  • Government authorities or regulatory bodies where legally required

We do not sell or rent your personal information to third parties for their independent marketing purposes.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and support analytics and marketing activities.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • Complete transactions and provide services

  • Maintain business, accounting, and tax records

  • Resolve disputes and claims

  • Comply with applicable legal and regulatory requirements

  • Protect our legitimate business interests

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements.

7. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing information.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permissible

  • Withdraw consent where processing is based on consent

  • Raise concerns regarding the use of your information

Certain information may need to be retained to comply with legal, tax, accounting, or contractual obligations.

9. Business Communications

By providing your contact details while making an enquiry, placing an order, requesting a quotation, or otherwise interacting with us, you may receive communications related to your business relationship with us.

Where applicable, you may also receive promotional communications. You can request to opt out of non-essential promotional communications by contacting us.

10. Children's Privacy

Our website and B2B services are intended for businesses and adult users. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your information, please contact us:

R G Biocosmetic Private Limited
C-65, Okhla Phase 1,
New Delhi – 110020, India

Email: info@rgbiocosmetic.in
WhatsApp/Phone: +91-999-050-7902

13. Governing Law

This Privacy Policy shall be governed by the applicable laws of India. Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in New Delhi, India.